Offering a perfect blend of 19th-century grandeur and modern hospitality, Casa Palacete 1822 stands as one of Granada’s most distinctive boutique accommodations. This intimate six-room property delivers personalised service in a meticulously restored historic palace, just steps from the city’s iconic cultural attractions including the magnificent Alhambra.
The property combines authentic Spanish heritage with contemporary comfort, creating a unique experience for discerning travellers seeking both historical immersion and modern convenience. Each of the six rooms features a distinctive cultural theme: Chinese, French, Hindi, and American double rooms, plus Italian and English double deluxe rooms, with carefully preserved architectural elements alongside thoughtful amenities that elevate the guest experience. A renowned coffee bar is another highlight of this unique property.
David Belón, General Manager of Casa Palacete 1822, discusses how the team has leveraged technology to deliver exceptional guest experiences whilst optimising their distribution strategy since becoming a SiteMinder customer.
Unmatched distribution capabilities
For boutique properties like Casa Palacete 1822, efficient distribution management isn’t just convenient—it’s essential for success in a competitive marketplace. With just six rooms, each accommodation represents a significant portion of potential revenue, making optimal distribution across multiple channels absolutely crucial.
“SiteMinder makes it incredibly easy to manage multiple distribution channels through its channel manager —including our own direct channels—offering a level of simplicity that’s unmatched in today’s market,” explains David.
This comprehensive functionality allows the property to maximise visibility across various booking platforms while maintaining control over its distribution strategy. What particularly impressed the team was how SiteMinder brought disparate systems together into one cohesive platform to create a unified and efficient workflow.
Real-time rate management drives direct conversions
Casa Palacete 1822 has transformed its approach to rate management through SiteMinder’s platform, leveraging real-time capabilities to make agile pricing decisions that drive higher conversion rates.
“With a simple click you can update your offer on the fly and make it more attractive to a potential customer who is comparing rates,” David mentions.
This responsiveness directly impacts conversion rates, particularly for a smaller property like Casa Palacete 1822, where each of their rooms significantly affects overall occupancy and revenue.The speed at which they can identify and respond to market conditions has proven invaluable.
“With minimal loading time and a quick refresh, we detect the discounts that are being offered on other portals, either for non-indexed rates or for offers made for different circumstances (membership, affiliate rewards, reservations made with peripherals such as mobile) and we can compare them with our booking engine and update them ipso-facto.”
For Casa Palacete 1822, this capability isn’t merely convenient—it’s transformative. “For small hotels like ours, conversion is crucial and, thanks to SiteMinder, we can also put it into practice daily,” David emphasises, highlighting how the platform’s efficiency directly contributes to the property’s bottom line.
Mitigating overbooking risks through instant mapping
The consequences of overbooking can be particularly severe for a small boutique property like Casa Palacete 1822. With such limited inventory, even a single double-booking represents nearly 17% of their total capacity and could significantly impact their reputation.
“Indeed, our risk of overbooking is higher and, in the face of this challenge, SiteMinder has once again shown its professionalism,” explains David.
The platform’s instant mapping capabilities have proven invaluable in preventing potentially damaging double-booking situations. Even when challenges arise, SiteMinder’s detailed reporting provides clear accountability.
“We have been able to track the exact moment when a room was closed for sale using the RUID (a unique reservation identifier), and through the sales log provided by SiteMinder, we were able to identify which booking portal was responsible for reselling it”.”
This level of transparency and support gives the Casa Palacete 1822 team confidence that they can deliver on their promises to guests, maintaining the trust that is especially crucial for smaller properties where personal recommendations drive significant business.
Better management, less work
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Maintaining price integrity with real-time Insights
Beyond managing inventory, Casa Palacete 1822 relies on SiteMinder to monitor rate parity across all connected distribution channels—an often challenging aspect of modern hotel distribution.
One of SiteMinder’s most notable advantages is its speed and responsiveness, especially when it comes to tracking and adjusting prices across multiple distribution channels.
“Due to this immediate update, we have been able to detect when certain sales engines or channels sell rooms with rates that aren’t aligned with our pricing strategy,” David explains.
“Thanks to SiteMinder’s instant refresh capability, we can spot these inconsistencies in real time and make the necessary pricing adjustments.”
This visibility allows them to address discrepancies promptly, maintaining pricing integrity across all distribution channels.
With SiteMinder’s platform in place, Casa Palacete 1822 now benefits from real-time insights that simplify decision-making and take the guesswork out of distribution. Instead of being bogged down by manual processes, The team now has access to data-driven insights that guide confident decisions on rates and availability.
By simplifying what was previously a time-consuming process, SiteMinder has freed the team from tedious administrative tasks.
“The platform provides essential insights through booking performance reports and rate parity monitoring, offering a fast preview to ensure they’re on the right track with pricing”, stated David.
These smarter insights have empowered Casa Palacete 1822 to operate more efficiently, ensuring pricing remains competitive and aligned with market trends. With less time spent analysing data and managing distribution, the team can reinvest that time into what truly sets them apart—the personalised, high-touch experience they offer each guest.
The competitive edge: Eight years of distribution excellence
For Casa Palacete 1822, SiteMinder’s platform represents more than just a distribution tool—it provides a genuine competitive advantage in a challenging marketplace. The ability to monitor, adapt, and optimise their distribution strategy in real-time has transformed their approach to revenue management over their eight-year partnership with SiteMinder.
The ease of use and comprehensive functionality of SiteMinder’s channel manager stands out as particularly valuable for small properties with limited resources, allowing them to compete effectively with larger establishments that have more substantial dedicated revenue teams.
Casa Palacete 1822’s experience demonstrates how the right distribution technology can transform operations for boutique properties, creating opportunities to maximise revenue while maintaining the personal touch that makes small hotels special. Their longstanding relationship with SiteMinder since 2016 underscores the platform’s continued value and ability to evolve alongside the property’s needs.
“Our most sincere recommendation to all hoteliers in the world,” concludes David, underscoring his satisfaction with SiteMinder’s contribution to their ongoing success.
Thank you, David, for the amazing feedback and we wish Casa Palacete all the best in the future!
