CHICAGO – Percipia, a leading provider of hospitality phone systems, in-room guest-facing applications, and integration provider for hotels, resorts, casinos, and conference centers, announces the launch of the fully reengineered Parallax platform. More than a visual update, this next-generation release features a complete backend rewrite, offering a faster, lighter, and more secure integration engine to support modern property management system (PMS) environments.
Originally introduced over two decades ago, Parallax has been a trusted integration layer connecting hotel systems and streamlining guest services. With this latest release, Percipia has rebuilt the core engine from the ground up. The new backend architecture is designed to reduce bloat, increase speed, and enhance system reliability. By optimizing code efficiency and infrastructure, the new Parallax delivers improved performance and stability while supporting future scalability and innovation.
With this latest release, we’ve reimagined both the technical foundation and user experience of Parallax to better serve the evolving needs of hospitality teams. The redesigned interface brings powerful new tools to the forefront, making real-time guest insights more accessible, streamlining day-to-day operations, and reducing training overhead through intuitive workflows. At the same time, we’ve preserved the core functionalities our clients trust, ensuring a seamless transition with enhanced capabilities. This is a major step forward in operational efficiency, built on a solid technical architectureKrishna Shankar, Director of Technical Services, Percipia.
In addition to backend improvements, the updated user interface (UI) enhances usability with intuitive navigation, intelligent workflows, and deeper operational insights. Hotel staff can now access real-time guest data more efficiently, including detailed occupancy indicators, VIP status, group affiliations, and Do-Not-Disturb preferences.
New interface enhancements also streamline administrative tasks. Property teams benefit from improved tools for managing wake-up calls, room status updates, and guest movements such as room swaps and check-in/out processes. Key navigation areas have been refined, including search functionality and customizable quick access sections that simplify daily use and reduce training time.
Despite the major architectural overhaul, Parallax continues to support the trusted features hospitality teams rely on every day. These include real-time guest information access, automated and VIP wake-up call configuration, 911 emergency settings, caller ID assignments, and reporting modules that offer insights across PBX, PMS, and voicemail systems.
With our latest Parallax software release, we’ve taken a big step forward in making our technology more accessible and intuitive for our users. The software has been reengineered across the board with a leaner architecture that delivers faster performance and greater reliability. The user interface is clearer and easier to navigate, and we’ve added new features that reflect what our customers have been asking for. This release reflections our ongoing commitment to evolve with the needs of our users and build smart future-ready solutions. Michael Velasquez, CEO, Percipia.
This release marks a significant milestone in Parallax’s development, reinforcing Percipia’s commitment to delivering reliable, forward-thinking hospitality solutions. By combining a robust new engine with an intuitive user experience, Parallax stands ready to meet the evolving demands of hotels and resorts around the world.
About Percipia
Headquartered in Chicago, Illinois, USA, Percipia’s mission is to continue to be a respected leader in hospitality technology by delivering telephony and mobility solutions, software, and services in the most innovative and cost-effective way. Parallax application (formerly PTCE) was introduced 23 years ago, which enabled them to interface existing telephony systems with nearly all property management systems and third-party applications. Since then, Percipia has evolved its product offering to include a full-featured hospitality telephone system, custom mobile applications, and AI Voice platform, which enhances the guest experience and streamlines operations.
At Percipia, they pride themselves on their ability to provide reliable and exceptional service to their global partners, clients, and guests. The Percipia team works diligently to build next-generation innovative solutions based on hands-on knowledge of the industry. As a result, they have become a trusted and respected organization that always leads with hospitality.
For additional information about Percipia, call 800-806-0408 or visit www.percipia.com.
Annabelle Broeffle
Marketing Manager
800.806.0408 Ext. 114
