Dallas, TX — Unifocus, the hospitality industry’s most complete labor and operations platform, today announced the launch of its Staff Collaboration Suite— the latest in a suite of dynamic solutions designed to eliminate the operational disconnects that slow teams down, integrating chat, mobile training, and AI-powered knowledge into a single, integrated experience. SCS is a foundational release within the company’s newly established Communications pillar.
“Hospitality is built on human connection—but the tools we’ve given teams have too often gotten in the way,” said Karie Kelly, CPTO at Unifocus. “This launch marks a turning point. It’s the start of a platform experience that removes friction, reinforces people, and keeps the focus where it belongs: on service.”
The Staff Collaboration Suite Includes:
- Chat – Real-time messaging for hotel teams, embedded into the same system they use to manage schedules, tasks, and service. Chat replaces radios and third-party apps with something better: integrated communication that’s role-aware, property-specific, and secure.
- AskAI – A customizable, AI-powered assistant, AskAI delivers instant answers to SOP, policy, and operational questions. Teams get what they need in the moment—no paperwork, no guesswork.
- Training (LMS) – Structured onboarding and continuous learning, assigned by role and accessible without emails or classroom sessions. Training is designed around real hotel workflows—so staff learn what they need, when they need it.
Optional Add-On:
- UAT Environment – For enterprise-scale testing and validation.
The End of Patchwork Systems
For decades, hotels have relied on a mix of radios, clipboards, emails, and apps—each solving one problem while creating others. The result? Friction. Between teams. Between systems. Between people and their work.
The Staff Collaboration Suite is Unifocus’ answer to that problem. It’s not just new features—it’s connective tissue. And it’s built to work across the platform, layered directly over the company’s Workforce Management and Hotel Operations pillars.
“Communication isn’t just a function,” said Corey McCarthy, CMO at Unifocus. “It’s the space between people, between tasks, and between systems. When we get it right, everything flows. And when everything flows, hoteliers do their work better, more efficiently – and more profitably.”
Shaping the Future of Hotel Technology
The launch follows the introduction of XiQ (ExperienceIQ), Unifocus’ newly rebuilt feedback engine. Together, XiQ and Staff Collaboration form the foundation of the Communications pillar—a long-term strategy to unify the signals, conversations, and workflows that define hospitality.
Where other vendors offer standalone apps, Unifocus is designing something more: a fully connected platform where insights flow to the right place, people stay aligned in real time, and technology never distracts from the moment—it supports it.
About Unifocus
Unifocus is the hospitality industry’s most complete labor and operations platform, purpose-built to help hotel teams run leaner, act faster, and improve every shift. With core pillars in Workforce Management, Hotel Operations, and Communications, Unifocus connects planning, execution, and feedback in one seamless system.
Learn more at www.unifocus.com
